WordPress support is of the utmost importance so that you have the peace of mind that your website is working well and safely. But how does it work? Do you need programming skills to use it? Kuwait Phone Number List How can Rock Content help you in this regard? Read on to find out all the answers! Luiza perez Jun 3, 20 | 6 min read rock stage WordPress support Some say that having a website or blog is like having a child, as you have to take good care of it so that it grows and is strong. For this, you must have the help of a team that is always attentive to solving problems that may arise on the website, in addition to guiding you to lead it to success. We are talking about a WordPress support team . In this article, we will talk about the operation and importance of support for sites and blogs , as well as how Rock Stage offers this service , the results-focused solution for WordPress, developed by Rock Content.
Here we go! How does a website and blog stand work? One of the first stages in the process of creating a website is the choice of the hosting server , that is, the space on the Internet where all the files of your site will be stored (text, images, videos, etc.). When you hire it, access to support is usually included in the event that some kind of problem arises. The most frequent problems on websites are: slowness to load the website ; website offline (when displaying a 500 error message); broken website, after having made any alteration. The hosting server supports , even though they are present 24 hours a day, 7 days a week – in some cases – have limitations in solving the problems mentioned.
In the case of slowness or crash of the website due to some action of the client (such as change of theme or installation of plugins ), the support orientation is usually to solve it on its own. However, if the client is the owner of a company with little programming knowledge , which created the website to increase his Internet business opportunities, how will he deal with the situation? This is what we will answer you below. How is the Rock Stage support? Rock Stage was developed with the aim of helping WordPress websites to get results on the Internet. For this reason, support needs to be trained to help all customers meet this goal, even if they have no programming skills. Let’s see an example! A broken website – that is, when all the information on the theme appears out of order on the screen, damaging the visitor’s experience – is something that usually happens when a new theme is installed or when it is updated. Even if Rock Stage does not make this correction directly, the support team explains why it happened and gives guidance on what to do.
When the situation is difficult, it is recommended to find a developer who can execute the instructions given by Rock Stage support. Regardless of the level of knowledge of the client, the support gives an orientation so that no one is left helpless when being served by Rock Stage. How does WordPress support work on Rock Stage? In the first place, we must remember that the support not only attends to the client when the website presents a problem, but also executes a series of actions in order to guarantee its good performance . Let’s now look at each one of them. WordPress update WordPress updates are necessary for a website or blog to continue to function properly within the CMS . However, depending on the server contracted , these updates do not need to be done manually through the dashboard. At Rock Stage, you don’t have to worry about this as you can request them. Cache service on CDN Although the cache is important for navigability , cleaning every so often is also necessary.
So much so that, whenever we have problems accessing a website, one of the first indications we receive is to clear the cache. In Rock Stage, the cache service is carried out in the CDN so that, in this way, we can reduce latency during the process of storing copies of the files in a cache or temporary storage space , making them accessible more quickly. . Weekly antivirus run Rock Stage Antivirus is run once a week to keep the website safe . Invasions in WordPress can occur from malicious scripts that reach the website, usually through:outdated plugins; pirated plugins or dubious sources; outdated themes; pirated themes or dubious sources; use of weak passwords. These invasions don’t usually happen for a purpose (for example, an attempt by your competition to take down your website ). Malware is simply introduced maliciously from the aforementioned routes and others. In the event that a threat is detected, a report is generated indicating which files are infected, so that the client can take the necessary actions. Unlike other hosts, the infected website is not disabled and you are given guidance to do the proper cleaning.
Security protocols Rock Stage has protocols that protect your website . For example, if three wrong login attempts are made through an IP, it is blocked. Another example, the scan carried out by the antivirus captures more than 90% of the types of viruses, that is, the main ones that exist in the world. Another protocol is related to the restoration of the backup in WordPress , essential to protect the files of your website, especially when the worst happens: a virus deletes all your contents. Technical level care Attention at Rock Stage is done by chat, email or phone from Monday to Friday from 8 am to 5 pmDespite not attending 24 hours, you can request support at any time, as the platform creates a ticket for you to get a response as soon as possible, within a maximum period of two days at the aforementioned hours, either with regard to doubts or problems. infrastructure. The maximum response time is 24 hours, in this way, you will not stay more than one business day without receiving our support. In addition, the attention is of a technical level, this means that it is aimed at providing you with the solution of your problem in that interval, instead of simply sending a message that says “we are verifying the problem, we will contact you when we have solved it” . How does site migration work for Rock Stage?
Finally, we bring a recurring question from those who are looking for Rock Stage: How to migrate a website that already exists to the platform? There are several advantages of having your website within the Stage platform, as shown by our success stories. The main ones are related to security and also to performance so that your website is faster and has greater opportunities to increase its visibility in Google . Websites that are not made in WordPress cannot be migrated. After all, the CMS used may have different functions than those found in WordPress, which can hinder the usability of the website or the user experience. Therefore, in cases like this, we recommend that a developer (who may even be indicated by Rock Stage, if necessary) make that CMS to WordPress switch first. Once finalized, the website can be migrated to Stage. On the other hand, the migration of sites in WordPress can be done in a very simple way by a Rock Stage consultant, who will recommend the most appropriate plan to migrate your website. Now that you know how Rock Stage’s WordPress support works, how about talking to us so we can explain how we can help your website achieve the specific results you want to achieve?